Warranty Policy

At Frantzis MotorServices Limited (“Frantzis MotorServices”, “we”, “our”, or “us”), we are committed to supplying high-quality Genuine Mercedes-Benz Parts, Genuine Mercedes-Benz Accessories, AMG Accessories and other automotive products.

This Warranty Policy explains the warranty coverage applicable to products purchased through www.frantzismotorservices.com.

This Policy should be read together with our Terms & Conditions, Return & Refund Policy and Privacy Policy.

Nothing in this Policy limits or excludes your statutory rights under the laws of the Republic of Cyprus or applicable European Union legislation.

2. Warranty Coverage

Unless otherwise stated, products sold by Frantzis MotorServices are covered only by the manufacturer’s warranty provided by Mercedes-Benz or the relevant product manufacturer.

Frantzis MotorServices does not provide any separate commercial warranty unless expressly stated in writing.

Warranty coverage varies depending on the product and manufacturer.

Customers should retain their proof of purchase for any future warranty claim.

3. Genuine Mercedes-Benz Parts

Genuine Mercedes-Benz Parts are designed and manufactured to meet Mercedes-Benz specifications.

Where supplied with a manufacturer’s warranty, warranty claims are handled in accordance with Mercedes-Benz warranty policies and procedures.

Warranty approval remains subject to verification by Mercedes-Benz or its authorised representatives where required.

4. Genuine Mercedes-Benz Accessories

Mercedes-Benz Genuine Accessories supplied by Frantzis MotorServices are covered by the applicable manufacturer’s warranty.

Warranty duration and conditions may differ depending on the specific accessory.

5. Other Manufacturers

Products supplied by third-party manufacturers remain subject to the warranty conditions provided by those manufacturers.

Frantzis MotorServices will assist customers in submitting warranty claims where appropriate but cannot alter or extend manufacturer warranty terms.

6. Warranty Claims

To submit a warranty claim, customers should contact us promptly and provide:

• order number;
• proof of purchase;
• product details;
• vehicle details where applicable;
• Vehicle Identification Number (VIN), if relevant;
• description of the issue;
• photographs where requested.

Additional information may be required depending on the product.

7. Product Inspection

Certain products may require inspection before a warranty decision can be made.

Inspection may be carried out by:

• Frantzis MotorServices;
• Mercedes-Benz;
• the product manufacturer;
• an authorised technical specialist.

Customers may be required to return the product for inspection before a replacement or refund can be considered.

8. Warranty Remedies

Where a warranty claim is accepted, the manufacturer or Frantzis MotorServices may, depending on the circumstances:

• repair the product;
• replace the product;
• provide an equivalent product;
• provide a refund where appropriate.

The remedy offered will depend on the manufacturer’s warranty conditions and applicable law.

9. Warranty Exclusions

Warranty coverage does not normally apply where damage results from:

• incorrect installation;
• installation by unqualified persons where specialist installation is required;
• misuse;
• abuse;
• accidents;
• neglect;
• unauthorised modifications;
• racing or competition use;
• improper maintenance;
• normal wear and tear;
• corrosion caused by external factors;
• use contrary to manufacturer instructions.

Warranty claims may also be declined where products have been dismantled, altered or repaired by unauthorised persons.

10. Electrical and Electronic Components

Electrical and electronic automotive components are particularly sensitive to installation conditions.

Customers may be asked to provide:

• installation records;
• diagnostic reports;
• technician reports;
• vehicle fault codes.

These documents may be required by the manufacturer before warranty approval.

11. Vehicle Compatibility

Customers are strongly encouraged to provide their VIN before ordering compatibility-sensitive products.

Where a product has been selected using incorrect vehicle information supplied by the customer, this does not constitute a warranty defect.

12. Labour Costs

Unless expressly required by the applicable manufacturer’s warranty or mandatory law, Frantzis MotorServices is not responsible for:

• installation costs;
• removal costs;
• diagnostic charges;
• transport expenses;
• towing costs;
• loss of vehicle use;
• consequential losses.

13. Consumable Products

The following products are generally regarded as consumable items and may not be covered for normal wear:

• oils;
• lubricants;
• cleaning products;
• additives;
• bulbs;
• wiper blades;
• filters;
• brake components subject to normal wear.

This does not affect your rights where a product is defective at the time of delivery.

14. Customer Responsibilities

Customers should:

• verify compatibility before installation;
• inspect products upon delivery;
• follow all manufacturer instructions;
• arrange professional installation where appropriate;
• cease using any product suspected of being defective;
• report warranty concerns promptly.

Failure to take reasonable steps to prevent further damage may affect warranty eligibility.

15. Transferability

Unless the manufacturer expressly provides otherwise, warranties apply only to the original purchaser and are not automatically transferable.

16. Fraud Prevention

Frantzis MotorServices reserves the right to investigate warranty claims where fraudulent or abusive activity is suspected.

Knowingly submitting false warranty claims may result in refusal of the claim and, where appropriate, referral to the relevant authorities.

17. Statutory Consumer Rights

This Warranty Policy operates in addition to, and does not replace, your statutory rights under applicable consumer protection legislation.

Nothing in this Policy limits any legal rights available to consumers in the Republic of Cyprus or under European Union law.

18. Changes to this Policy

We may amend this Warranty Policy from time to time to reflect changes in legislation, manufacturer warranty programmes or our business operations.

The latest version will always be published on our Website.

19. Contact

For warranty enquiries, please contact:

Frantzis MotorServices Limited

137 Franklin Roosevelt
3045 Limassol
Cyprus

Workshop & Collection Point:
Corner Pantainou & Pafsaniou Street
3056 Limassol
Cyprus

Telephone: +357 25762222

Email: info@frantzismotorservices.com

Website: www.frantzismotorservices.com