Terms & Conditions of Sale

These Terms & Conditions (“Terms”) govern access to and use of the website www.frantzismotorservices.com (“Website”) and all purchases made through the online store operated by Frantzis MotorServices Limited (“Frantzis MotorServices”, “we”, “our”, or “us”).

By accessing this Website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree with these Terms, you must not use this Website.

2. Company Information

Frantzis MotorServices Limited

Registration Number: HE 174429

VAT Number: 10174429I

Registered Office:

137 Franklin Roosevelt
3045 Limassol
Cyprus

Workshop & Collection Point:

Corner Pantainou & Pafsaniou Street
3056 Limassol
Cyprus

Telephone: +357 25762222

Email: info@frantzismotorservices.com

3. Definitions

For the purposes of these Terms:

• Customer means any individual or legal entity purchasing products through the Website.
• Products means automotive parts, accessories, merchandise and related goods offered for sale.
• Website means www.frantzismotorservices.com.
• Order means a purchase request submitted through the Website.
• Business Day means Monday to Friday excluding public holidays in Cyprus.

4. Eligibility

Customers must:

• be at least 18 years old;
• have legal capacity to enter into binding contracts;
• provide accurate and complete information;
• use the Website only for lawful purposes.

5. Products

Our online store may offer:

• Genuine Mercedes-Benz Parts
• Genuine Mercedes-Benz Accessories
• AMG Accessories
• Mercedes-Benz Collection items
• Lubricants
• Tyres
• Automotive care products
• Workshop-related products

Availability is subject to stock.

Some products may be supplied directly from authorised distributors or manufacturers.

6. Product Information

We make every effort to ensure that:

• descriptions are accurate;
• photographs represent the products as closely as possible;
• specifications are current.

However:

• colours may vary depending on screens;
• manufacturers may update specifications without notice;
• product photographs may be illustrative only.

7. Mercedes-Benz Compatibility

Many Mercedes-Benz parts are vehicle-specific.

Customers are strongly encouraged to provide the Vehicle Identification Number (VIN) before purchasing compatibility-sensitive products.

Where a customer declines to provide a VIN, Frantzis MotorServices cannot guarantee compatibility and accepts no responsibility for incorrectly ordered parts resulting from insufficient vehicle information.

8. Pricing

All prices displayed on the Website are:

• in Euro (€);
• inclusive of applicable VAT unless otherwise stated.

We reserve the right to:

• correct pricing errors;
• update prices without prior notice;
• cancel orders resulting from obvious pricing mistakes.

9. Availability

Products displayed on the Website do not guarantee availability.

In the event that a product becomes unavailable after an order has been placed, we may:

• offer an alternative product;
• place the item on backorder with the customer’s agreement;
• issue a full refund.

10. Orders

Submitting an order constitutes an offer to purchase.

An order is accepted only when you receive an Order Confirmation email from us.

We reserve the right to refuse or cancel any order where:

• payment cannot be authorised;
• fraudulent activity is suspected;
• pricing errors occur;
• stock is unavailable;
• legal restrictions apply.

11. Payments

Payments may be made securely through:

• JCC Payment Systems

Payment is processed using encrypted and secure payment technology.

Frantzis MotorServices does not store complete payment card details.

Orders remain the property of Frantzis MotorServices until full payment has been received.

12. Delivery

We currently deliver within the Republic of Cyprus only.

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery delays caused by:

• courier companies;
• manufacturers;
• customs;
• force majeure;
• public holidays;

shall not constitute grounds for compensation.

Risk passes to the customer upon delivery.

Ownership passes only after full payment has been received.

13. Click & Collect

Where available, customers may collect products from our workshop after receiving confirmation that their order is ready.

Customers may be required to present:

• order confirmation;
• proof of identity;
• payment confirmation.

14. Returns

Consumers purchasing online may have the right to withdraw from the contract within 14 calendar days, subject to the conditions set out in our Return & Refund Policy and applicable Cyprus and EU consumer protection legislation.

Certain products may be excluded from cancellation rights where permitted by law, including:

• special-order items;
• customised products;
• sealed goods unsealed after delivery where unsuitable for return for hygiene or safety reasons;
• other categories expressly permitted under applicable legislation.

Nothing in these Terms limits your statutory rights.

15. Manufacturer Warranty

Products supplied with a Mercedes-Benz manufacturer warranty remain subject to the manufacturer’s warranty terms and conditions.

Frantzis MotorServices does not provide any additional commercial warranty unless expressly stated.

Your statutory consumer rights remain unaffected.

16. Customer Responsibilities

Customers agree to:

• provide accurate information;
• verify compatibility before installation;
• follow manufacturer installation instructions;
• ensure installation is performed by suitably qualified personnel where required.

Damage resulting from incorrect installation or misuse is the responsibility of the customer.

17. Intellectual Property

All Website content, including:

• logos;
• graphics;
• photographs;
• text;
• layouts;
• product descriptions;
• software;

is protected by copyright, trademark and other intellectual property laws.

No content may be copied, reproduced or distributed without prior written permission.

Mercedes-Benz trademarks remain the property of their respective owners.

18. Acceptable Use

Customers must not:

• interfere with Website operation;
• upload malicious software;
• attempt unauthorised access;
• use automated scraping tools;
• misuse customer accounts;
• infringe intellectual property rights.

We reserve the right to suspend or terminate access where misuse is identified.

19. Limitation of Liability

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

Subject to mandatory legal rights, Frantzis MotorServices shall not be liable for:

• indirect losses;
• consequential losses;
• loss of profits;
• business interruption;
• loss resulting from incorrect installation by third parties;
• delays beyond our reasonable control.

Our total liability shall not exceed the purchase price of the relevant product except where otherwise required by law.

20. Force Majeure

We shall not be liable for any failure or delay caused by events beyond our reasonable control, including:

• natural disasters;
• fire;
• war;
• pandemics;
• government restrictions;
• transport disruptions;
• supplier shortages;
• power failures.

21. Privacy

Personal data is processed in accordance with our Privacy Policy.

Customers should read our Privacy Policy before placing an order.

22. Governing Law

These Terms are governed by the laws of the Republic of Cyprus.

Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Cyprus, without prejudice to any mandatory consumer rights under applicable law.

23. Changes to these Terms

We reserve the right to amend these Terms at any time.

The latest version published on the Website shall apply to future orders.

24. Contact

Frantzis MotorServices Limited

137 Franklin Roosevelt
3045 Limassol
Cyprus

Telephone: +357 25762222

Email: info@frantzismotorservices.com

Website: www.frantzismotorservices.com