Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Frantzis MotorServices Limited (“Frantzis MotorServices”, “we”, “our”, or “us”) processes, dispatches and delivers orders placed through www.frantzismotorservices.com.

This Policy should be read together with our Terms & Conditions, Privacy Policy and Return & Refund Policy.

2. Delivery Area

At present, we deliver only within the Republic of Cyprus.

We reserve the right to expand delivery services to additional countries in the future.

If international shipping becomes available, this Policy will be updated accordingly.

3. Order Processing

Orders are processed during our normal business hours.

Orders received:

• Monday to Friday are generally processed on the same or next Business Day.
• Orders placed on weekends or public holidays are processed on the next Business Day.

Processing times may vary depending on product availability.

4. Product Availability

Products shown on our Website may be:

• In Stock
• Available to Order
• Special Order
• Temporarily Out of Stock

If an item is unavailable after an order has been placed, we will contact you to discuss one of the following options:

• waiting for replenishment;
• supplying an alternative product (if available);
• partial shipment;
• cancellation and refund.

5. Delivery Times

Estimated delivery times are provided for guidance only.

Actual delivery times depend on factors including:

• stock availability;
• supplier lead times;
• courier schedules;
• public holidays;
• weather conditions;
• force majeure events.

Delivery estimates do not constitute guaranteed delivery dates unless expressly agreed in writing.

6. Shipping Charges

Shipping costs are calculated during checkout based on:

• delivery location;
• package size;
• package weight;
• selected delivery method.

Any applicable shipping charges will be clearly displayed before payment is completed.

7. Click & Collect

Customers may choose to collect eligible orders from our workshop.

Collection address:

Frantzis MotorServices Limited
Corner Pantainou & Pafsaniou Street
3056 Limassol
Cyprus

Customers will receive notification when their order is ready for collection.

Products should not be collected before receiving confirmation.

8. Collection Requirements

When collecting an order, customers may be asked to provide:

• order confirmation;
• proof of identity;
• payment confirmation where appropriate.

If another person is collecting on your behalf, we may request written authorisation or additional verification.

9. Failed Deliveries

If delivery cannot be completed because:

• the delivery address is incorrect;
• the customer is unavailable;
• delivery is refused without justification;
• contact information is inaccurate;

additional delivery charges may apply.

10. Delivery Inspection

Customers are encouraged to inspect deliveries immediately upon receipt.

If visible damage is identified:

• notify the courier where possible;
• retain all packaging;
• take photographs;
• contact Frantzis MotorServices as soon as reasonably possible.

Prompt reporting helps us investigate claims with our delivery partners.

11. Risk and Ownership

Risk in the products passes to the customer upon successful delivery or collection.

Ownership of the products remains with Frantzis MotorServices until full payment has been received.

12. Incorrect Delivery Information

Customers are responsible for ensuring that delivery information is accurate and complete.

Frantzis MotorServices shall not be responsible for delays or failed deliveries resulting from incorrect customer information.

13. Multiple Shipments

Where an order contains products with different availability, we may:

• dispatch products separately;
• delay shipment until all products become available;
• contact the customer to agree on the preferred option.

Additional shipping charges will not be applied without prior agreement where required.

14. Courier Delays

Although we work with reputable delivery partners, delays beyond our reasonable control may occasionally occur.

Examples include:

• severe weather;
• traffic disruptions;
• industrial action;
• public holidays;
• supplier delays;
• customs or regulatory inspections (where applicable);
• force majeure events.

Such delays do not normally entitle customers to compensation.

15. Lost Shipments

If you believe your order has been lost during transit, please contact us as soon as possible.

We will investigate the matter with the delivery provider and keep you informed throughout the process.

Where appropriate, we will arrange a replacement or refund in accordance with our legal obligations.

16. Refusal of Delivery

Customers may refuse delivery only where justified under applicable law.

Refusal of delivery without lawful reason may result in:

• return shipping charges;
• restocking charges where legally permitted;
• cancellation of the order.

This does not affect statutory consumer cancellation rights.

17. Special Order Products

Products specially ordered from Mercedes-Benz or other suppliers specifically for a customer may require longer delivery times.

Estimated lead times are indicative only and may vary depending on manufacturer availability.

Customers will be informed where significant delays occur.

18. Packaging

We take reasonable care to package all products appropriately for transport.

Customers should retain packaging until products have been inspected and accepted.

Original packaging may also be required if a return is requested.

19. Force Majeure

Frantzis MotorServices shall not be liable for delivery delays caused by events beyond our reasonable control, including:

• natural disasters;
• pandemics;
• war;
• government restrictions;
• transport interruptions;
• supplier shortages;
• utility failures.

20. Contact

For delivery enquiries, please contact:

Frantzis MotorServices Limited

137 Franklin Roosevelt
3045 Limassol
Cyprus

Telephone: +357 25762222

Email: info@frantzismotorservices.com

Website: www.frantzismotorservices.com