Product Disclaimer & Vehicle Compatibility Policy

This Product Disclaimer & Vehicle Compatibility Policy applies to all products offered for sale through www.frantzismotorservices.com (“Website”), operated by Frantzis MotorServices Limited (“Frantzis MotorServices”, “we”, “our”, or “us”).

The purpose of this Policy is to explain product information, compatibility, technical specifications and customer responsibilities before purchasing automotive parts and accessories.

This Policy should be read together with our Terms & Conditions, Return & Refund Policy and Warranty Policy.

2. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, photographs and technical information displayed on our Website are accurate and up to date.

However, manufacturers may change product specifications, designs, finishes, packaging or part numbers without prior notice.

Accordingly, minor differences between the product displayed on the Website and the product supplied may occur.

Such differences do not affect the functionality or authenticity of the product.

3. Product Images

Images published on our Website are provided for illustrative purposes only.

Actual products may differ with respect to:

• colour;
• finish;
• packaging;
• labels;
• accessories included;
• manufacturer markings;
• country of manufacture.

Customers should rely primarily on the official product description and confirmed compatibility rather than photographs alone.

4. Genuine Mercedes-Benz Products

Where a product is described as a Genuine Mercedes-Benz Part or Genuine Mercedes-Benz Accessory, it is supplied as an original product manufactured or approved by Mercedes-Benz.

Mercedes-Benz reserves the right to update specifications, packaging and part numbers throughout the product lifecycle.

5. Other Products

Our Website may also offer products manufactured by third-party suppliers.

Where applicable, product descriptions will clearly identify the manufacturer or brand.

Any trademarks remain the property of their respective owners.

6. Vehicle Compatibility

Automotive parts are frequently specific to a particular vehicle.

Compatibility may depend on factors including:

• Vehicle Identification Number (VIN);
• production date;
• engine type;
• transmission;
• equipment level;
• optional factory equipment;
• market specification.

For this reason, we strongly recommend providing your VIN before purchasing compatibility-sensitive products.

7. Vehicle Identification Number (VIN)

Providing your VIN allows our team to verify product compatibility using available manufacturer information.

Where compatibility has been confirmed by Frantzis MotorServices based on the VIN supplied, we will use reasonable care to recommend the appropriate product.

If an incorrect recommendation results from our verification, we will resolve the matter in accordance with our Return & Refund Policy and applicable law.

8. Customer Responsibility

Customers remain responsible for ensuring that:

• the VIN supplied is accurate;
• vehicle details are correct;
• products ordered correspond to the intended vehicle.

Where customers decline to provide a VIN or supply inaccurate information, Frantzis MotorServices cannot accept responsibility for incompatibility resulting from that information.

9. Part Numbers

Manufacturers may replace or supersede part numbers during a vehicle’s lifecycle.

Accordingly:

• original part numbers may change;
• replacement numbers may be supplied;
• packaging may display updated references.

Where a superseded part is supplied, it is intended to replace the previous manufacturer’s reference.

10. Product Availability

Availability displayed on the Website is indicative only.

Products may become unavailable due to:

• manufacturer shortages;
• discontinued production;
• stock discrepancies;
• supplier delays.

Where this occurs, we will contact the customer to discuss an alternative, revised delivery timeframe or refund.

11. Professional Installation

Many automotive products require specialist installation.

Unless clearly stated otherwise, Frantzis MotorServices recommends installation by a suitably qualified technician or authorised workshop.

Improper installation may:

• damage the product;
• damage the vehicle;
• affect vehicle safety;
• invalidate the manufacturer’s warranty.

12. Technical Advice

Any technical guidance provided by Frantzis MotorServices is based on the information available at the time and is intended to assist customers.

It should not replace a professional inspection or diagnosis of the vehicle.

Customers remain responsible for ensuring that the selected product is appropriate for their intended use.

13. Product Packaging

Manufacturers may update:

• branding;
• labels;
• packaging;
• barcodes;
• instructions.

Packaging differences do not indicate that a product is counterfeit or defective.

14. Colours and Finishes

Colours displayed on electronic devices may differ from the actual product due to screen settings, lighting and photography.

Minor cosmetic variations do not constitute a manufacturing defect.

15. Measurements and Specifications

Dimensions, weights, capacities and technical specifications shown on the Website are provided as accurately as reasonably possible.

Minor manufacturing tolerances may apply.

16. Product Use

Products supplied by Frantzis MotorServices are intended to be used in accordance with:

• manufacturer instructions;
• applicable safety standards;
• intended vehicle applications.

Products should not be modified or used for purposes other than those intended by the manufacturer.

17. Safety-Critical Components

Products affecting vehicle safety, including, but not limited to, braking, steering, suspension, airbags, electrical systems and engine management, should only be installed and inspected by appropriately qualified professionals.

Failure to do so may result in serious injury, property damage or vehicle malfunction.

18. Limitation of Liability

To the maximum extent permitted by law, Frantzis MotorServices shall not be liable for losses arising from:

• incorrect customer identification of a vehicle;
• failure to provide a VIN where requested;
• incorrect installation by third parties;
• unauthorised modifications;
• misuse of products;
• normal wear and tear;
• use contrary to manufacturer instructions.

Nothing in this Policy excludes liability where such exclusion is prohibited by applicable law.

19. Statutory Rights

Nothing contained in this Policy limits or excludes any rights granted to consumers under the laws of the Republic of Cyprus or applicable European Union legislation.

Where any provision of this Policy conflicts with mandatory consumer protection legislation, the applicable law shall prevail.

20. Contact

For product compatibility or technical enquiries, please contact:

Frantzis MotorServices Limited

137 Franklin Roosevelt
3045 Limassol
Cyprus

Workshop & Collection Point:
Corner Pantainou & Pafsaniou Street
3056 Limassol
Cyprus

Telephone: +357 25762222

Email: info@frantzismotorservices.com

Website: www.frantzismotorservices.com