Responsible following General Data Protection Regulation (GDPR) – unless stated otherwise below:
Controller GDPR Art.4 (7) within the meaning of the General Data Protection Regulation (“GDPR”) is:
Frantzis Motorservices Limited (“We“)
137 Franklin Roosevelt,
3045 Limassol, Cyprus
Data Protection Officer (DPO):
+357 7000 7001
Responsible following General Data Protection Regulation (GDPR) – Mercedes me Connectivity Services:
For the vehicle-related services of Mercedes me connect and Mercedes me assist as well as related basic functions (e.g., login, profile, inbox, settings, connected vehicles) integrated on this web page the following entity is responsible for data protection:
Daimler AG (“We”)
Data Protection Officer:
Corporate Representative for Data Protection
1. Data protection
We are pleased about your visit on our web pages and your interest in our offers. The protection of your personal data is an important concern for us. In these Privacy Statement we explain how we collect your personal data, what we do with it, for what purposes and on what legal basis this is done, and which rights and claims are associated with it for you. In addition, we refer to the
Our Privacy Statement for the use of our websites and the Data Protection Policy of Daimler AG do not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please check the websites of these providers for their data protection regulations.
2. Collecting and processing your personal data
a. When you visit our website, we store certain information about the browser and operating system you use, the date and time of your visit, the access status (e.g. whether you were able to access a website or received an error message), the use of website functions, the search terms you may have entered, the frequency with which you access individual websites, the designation of files accessed, the amount of data transferred, the website from which you accessed our websites and the website which you visit from our websites, either by clicking on links on our websites or by entering a domain directly in the input field of the same tab (or the same window) of your browser in which you opened our websites. We also store your IP address and the name of your Internet service provider for seven days for security reasons, in particular to prevent and detect attacks on our websites or attempts at fraud.
b. We only store other personal data if you provide this data, e.g. as part of a registration, a contact form, a survey, a price competition or for the execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions (further information on this can be found below in the section “Legal basis of processing”).
c. You are not legally or contractually obliged to make available your personal data. However, it is possible that certain functions of our websites depend on the availability of personal data. If you do not make available personal data in these cases, this may result in functions not being available or only being available to a limited extent.
. Purposes of use
a. We use the personal data collected when you visit our website in order to operate it in the most convenient manner for your use and to protect our IT systems from attacks and other illegal activities.
b. If you provide us with further personal data, e.g. within the scope of a registration, a contact form, a survey, a price competition or for the execution of a contract, we use this data for the purposes mentioned, for the purposes of customer administration and – if necessary – for the purposes of processing and accounting of any business transactions, in each case to the extent required for this.
4. Sending personal information to third parties; social plug-ins
a. Our websites may also contain offers of third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).
b. When we use social plugins on our websites from social networks such as Facebook, Twitter and Google+, we integrate them as follows:
When you visit our websites, the social plugins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plugin to establish a direct connection to the server of the respective network.
If you have a user account on the network and are logged in when you activate the social plugin, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plugin. A social network cannot associate a visit to other Daimler websites until you have activated an existing social plugin.
When you activate a social plugin, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed solely by the privacy policies of that network.
The social plugin remains active until you deactivate it or delete your cookies.
c. If you click on the link to an offer or activate a social plugin, personal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union (“EU”), may not guarantee an “adequate level of protection” for the processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link or activating a social plugin and thereby triggering a transfer of your data.
5. Analysis of usage data; use of analysis tools
a. We would like to tailor the content of our websites as precisely as possible to your interests and in this way improve our offer for you. In order to identify usage preferences and particularly popular areas of the websites, we use the following analysis tool(s): Google Analytics, Adobe Analytics.
b. When using these analysis tools, data may be transferred to servers located in the USA and processed there. Please note the following: In the USA, the European Union considers that there is no “adequate level of protection” for the processing of personal data in accordance with EU standards. However, this level of protection can be replaced for individual companies by certification according to the so-called “EU-U.S. Privacy Shield”. The EU-US Privacy Shield is a program where participating U.S. companies are considered to have adequate data protection, and can therefore facilitate the transfer of EU data.
c. If you do not want us to collect and analyze information about your visit to our website using the analysis tools mentioned above, you can object to this at any time with effect for the future (“opt-out”).
We implement your objection by setting an opt-out cookie in your browser. This cookie is only used to associate your objection. Please note that for technical reasons, an opt-out cookie only works in the browser in which it was set. If you delete the cookies or use a different browser or device, please opt-out again.
d, Below you will find information on the providers of the analysis tools we use and the respective opt-out options:
Google Inc. (“Google“):
Google is certified according to the EU-U.S. Privacy Shield.
You can prevent the transfer of your data and its collection and processing by Google. Google informs about this via the following link:
ii. Adobe Systems Inc. (“Adobe“)
Adobe is certified according to the EU-U.S. Privacy Shield.
To object to the analysis through the product Adobe Analytics, you can follow this link: http://www.adobe.com/mena_en/privacy/opt-out.html .
6. User-based information (targeting and retargeting)
In order to be able to tailor our online marketing (e.g. banner advertising) on the websites of our retargeting partners (Flashtalking, Google AdWords, Google DoubleClick and VivaKi) more specifically to your needs and interests, we use so-called retargeting technologies. Your interest in our products and services is stored in cookies. These cookies are read and used when visiting other websites that work together with our retargeting partners in order to be able to inform you as focused on your interests as possible. This is done anonymously, i.e. you cannot be identified by retargeting.
If you do not want Daimler and its retargeting partners to collect, store and analyze information about your visit and to tailor banner advertising to your interests, you can object to this at any time with effect for the future (opt-out).
An opt-out cookie is placed in your browser to technically implement your objection. This cookie is used exclusively for the association of your objection. Please note that for technical reasons, an opt-out cookie can only be used for the browser from which it was set. If you delete the cookies or use another browser or another terminal device, please opt-out again.
We use technical and organisational security measures to protect your data managed by us against manipulation, loss, destruction and against access by unauthorised persons. We are constantly improving our security measures in line with technological developments.
8. Legal basis for processing
a. Insofar as you have given us your consent for the processing of your personal data, that consent is for compliance with a legal obligation (GDPR Art. 6 (1) (a)).
b. For the processing of personal data for the purposes of initiating or necessary for the performance of a contract, GDPR Art. 6 (1) (b) is the legal basis.
c. Insofar as the processing of your personal data is necessary for the fulfillment of our legal obligations (e.g. for the retention of data), we are authorized to do so pursuant to GDPR Art. 6 (1) (c).
d. In addition, we process personal data for the purposes of safeguarding our legitimate interests and the legitimate interests of third parties pursuant to GDPR Art. 6 (1) (f) . Maintaining the functionality of our IT systems, marketing our own and third-party products and services as well as documenting business contacts as required by law are such legitimate interests.
9. Deleting your personal data
Your IP address and the name of your Internet service provider, which we only store for security reasons, will be deleted after seven days. Otherwise, we delete your personal data as soon as the purpose for which we have collected and processed the data ceases to apply. Beyond this point in time, data is only stored if this is required by the laws, regulations or other legal provisions of the European Union or of a member state of the European Union to which we are subject.
10. Rights of the data subject
a, As a data subject, you have the Right of Access (GDPR Art. 15), Right to Rectification (GDPR Art. 16), Right to Erasure (GDPR Art. 17), Right to Restriction of Processing (GDPR Art. 18 and Right to Data Portability (GDPR Art. 20).
b. If you have consented to the processing of your personal data by us, you have the Right to Revoke your consent at any time. The legality of processing your personal data before revocation remains unaffected. We may further process such data pursuant to another applicable legal basis, e.g. for the fulfillment of our legal obligations (cf. section “Legal bases of processing”).
c. Right to Object
You have the right to object at any time to the processing of your personal data pursuant to GDPR Art. 6 (1) (e) (data processing in the public interest) or GDPR Art. 6 (1)(f) (data processing on the basis of a balance of interests) on grounds relating to your particular situation. If you object, we will only process your personal data if we can prove compelling legitimate reasons that outweigh your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.
d. We ask you to address your claims or declarations to the DPO at the following contact address, if possible: firstname.lastname@example.org.
e. If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent Data Protection Supervisory Authority (GDPR Art. 77).
If you subscribe to a newsletter offered on our website, the data provided in the newsletter subscription will only be used for sending the newsletter, unless you agree to further use. You can unsubscribe at any time using the unsubscribe option provided in the newsletter.
12. Daimler AG central access service
With the central access service of Daimler AG, you can register for all websites and applications of Daimler Group and its brands that are connected to that service. The terms and conditions of use of the central access service of Daimler AG can be called up under the following link:
Information on the cookies we use and their functions can be found in our Cookie Statement.